Consumers
In accordance with the Distance Selling Regulations Buyers have the right to cancel an order within the first seven working days after delivery. Please see the "Right to Cancel" section above for more information and the strict legal rules that apply to these regulations. For the purposes of the Distance Selling Regulations a consumer is defined as "any natural person who is acting for purposes that are outside his or her business". After the initial cooling off period the standard terms and conditions apply. Businesses
The standard returns policy as detailed below applies. In order to make a distinction between business and consumer transactions all orders placed with a business name in the billing/invoice address are assumed to be a business transaction. All customers There are strict rules for when goods can be returned but they do not affect statutory rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 or any amendment thereof, Consumer Protection (Distance Selling Regulations 2000). All goods Distance Selling Regulations notwithstanding the following rules apply for returning goods: THE ITEM IS DEAD ON ARRIVAL (DOA) = The product is non functional on delivery. It does not work at all. The repair, replacement or refund of the DOA product is at the supplier or manufacturer's discretion dependant on the individual warranty terms of the product and the manufacturer. In all cases of a DOA where notification is within three working days of the delivery of the product the Seller will attempt to obtain a new, replacement product on the Buyer’s behalf as part of the normal returns process but there is no guarantee of this. If notification is not within three working days of delivery the product will be classified as "faulty" (see below). THE ITEM IS/BECOMES FAULTY = The product does not work correctly or stops working correctly. Within one month of purchase a repair, replacement or refund of the product is at the Seller’s discretion. In most cases a replacement or repair will be carried out by the supplier/manufacturer. After one month from purchase up to the end of the warranty period the replacement, repair or refund of the product is at the supplier or manufacturer's discretion. At this point the manufacturer has the right to "repair" the product or replace it with a new or "refurbished" product. The Seller has no responsibility or liability in such cases. Outside of the warranty period the repair, replacement or refund of the product is at the supplier or manufacturer's discretion (usually in accordance with an Extended Repair Program or similar). In most cases the supplier, manufacturer or Seller has no responsibility or liability.
GOODS DO NOT "CONFORM TO CONTRACT = The product must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). Terms and Conditions not withstanding, E&OE and without prejudice to the Sale of Goods Act the repair, replacement or (partial) refund of the product is at the Seller’s discretion. N ALL CASES: Unless otherwise specified (by law) the cost of returning the items whether it be for a (part) refund, repair or replacement is the Buyer’s responsibility.
Where a product is returned, it should be returned complete, in its original packaging and without obvious marks, dirt or damage (unless this occurred during delivery). If there are any items missing the Seller reserves the right to recover the costs of replacing the missing items from the Buyer. Where a product is not faulty/DOA and is returned opened with any seal broken no refund will be made. Where replacement or repairs are necessary they will usually be carried out by the relevant manufacturer or supplier and not by the Seller.
Where a refund is to be issued by the Seller, the correct completion of an RMA form and the successful return of the product in line with the Sellers guidelines must be complied with. All refunds will be issued as soon as possible but, by law, within 30 days from the Seller receiving the return request/correctly completed RMA form. If free delivery was given on an order and by returning one or more products, the balance of goods received is subsequently below the free delivery qualifying amount, the standard cost of delivery will be deducted from the refund amount.
Where an extra delivery charge has been applied (for quicker delivery or delivery outside the standard delivery area) and goods are subsequently returned under the Distance Selling Regulations, the maximum amount of delivery that will be refunded is the standard delivery charge in force at the time In cases where a product is returned due to an incompatibility with a Buyers system or the inability of the product to meet a specific requirement that is outside the scope of the product's original intended use (including cases/skins/sleeves that do not fit the product it is intended for as stated on the product's description page or products that are a specific colour and are 'not liked' because of the actual colour when received), either of which could have been verified before the order was placed, the cost of delivery will be deducted from the refund amount. RMA = Return Merchandise Authorisation |
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Returns Policy
